Download Problems and Solutions

IPA Source has proven to be very reliable in delivering PDF content to most e-mail servers. However, although our e-mail goes out within seconds, sometimes things happen along the way. Here are some problems and their solutions.

The e-mail never arrives.

Our files are sent out immediately upon completion of a successful purchase. Although most emails arrive almost instantaneously, depending on your email service, it can take up to a half an hour to receive the files in your inbox. To ensure you receive your files in the future, please add  "support <AT> ipasource <DOT> com" to your safe contact list.  Need help? Click here for detailed instructions.

There are few things you can do when your files don't come:

1. After you have added our email address, resend your files from your order history link from your account page after you have logged in. Everything you have purchased is recorded on your order history page; if it doesn't appear here, your credit card purchase was unsuccessful and you will need to reorder. The resend feature is available for 30 days from the date of the purchase.

2. If all else fails, don't get frustrated, contact us - you will generally have an answer in just a few hours.

You receive the files but they won't open.

Sometimes even with the Adobe reader installed, you files won't open after they reach your computer. Generally, this has been a problem for AOL subscribers but some university servers can also do this. The solution is not to open the PDF while it is attached to the IPA Source e-mail but to save it first to your hard drive and open it from there.

Files still won't open?

Download the newest version of the Adobe reader. Here's a link.

University servers.

Another quirk of university servers is that they can be very slow in receiving e-mail. This is due to increased security and scanning behind the university firewall. Be patient - my own university account can take up to 20 minutes to receive an e-mail from the "outside."

Did your sale go through?

After you click place this order, read the next screen to ensure your order was accepted. If your purchase did not go through, no files will be sent. You can view your successful orders (including your subscription status) on the history page found under the account tab once you have logged in. All successful purchases are recorded here; if you don't see it here, your credit card purchase was unsuccessful and you need to reorder.

Locked out?

Rarely, a customer will be locked out of their account because the system is not recognize a valid e-mail address. This has been known to happen with first-time users who have misspelled their e-mail address when they originally created their account. The purchased files do not arrive and when they return to the site their e-mail address is not recognized. Contact me and I'll help you work this out.

What if your password doesn't work and the reset doesn't work either? This can happen if there is a problem with the way your browser is handling cookies. Try deleting your browser's stored cookies or e-mail me and I will reset your password.

Can't access your account from all computers.

A variation on the lockout is that you can access your account from one computer (say at school) but not from another computer (at home). This problem has to do with some internal settings on your computer that has locked you out - either browser, virus, or system settings or a combination of all three. Here are two solutions, 1. try deleting your browser's stored cookies; or, 2. try another browser - Firefox, Opera, or Netscape. If this doesn't work, contact me and we will work together to get you up and running.

Still not working? Please, contact us.

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Remember, passwords at IPA Source are case sensitive.